Where is my order?
Once your order has been completed, it may take up to 24 hours for standard orders to be processed. Priority orders will be processed faster for same-day delivery within Abuja.
The item I want is sold out. Is it coming back?
The way we source our fabrics and produce our collections means that some of our collection items are only available in small quantities and may, therefore, be sold out permanently. Please note that the majority of our collections are limited edition drops and will not be returning in the future.
What does it mean if an item is available for preorder?
The nature of our products means they are only available in limited quantities and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. In certain circumstances, preorder dates are subject to change. Please note that your payment will be charged fully when a preorder is placed. This is the only way we can allocate them to you.
What if I need to change or cancel my order?
Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at hello@azali.shop and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong item, wrong colour, or wrong size was delivered.
Can I exchange for a different size?
Currently, we do not support exchanges for correctly fulfilled orders. However feel free to email Customer Service at hello@azali.shop and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong item, wrong colour, or wrong size was delivered.